Shipping policy

📦 SHIPPING & DELIVERY POLICY

1. Delivery Information

We aim to process and dispatch all orders within 1–3 business days (excluding weekends and public holidays).

Delivery times are estimates and may vary depending on the shipping method and location.

While we do our best to ensure timely delivery, delays may occasionally occur due to postal carriers, customs, or other factors outside our control.

2. Customer Responsibility for Address Accuracy

Please make sure your shipping details are complete and correct at checkout.

If an incorrect or incomplete address is provided delivery may fail or be delayed.

3. Undelivered or Returned Parcels

If a parcel cannot be delivered and is returned to us, we’re happy to help arrange the next step.

In such cases, you can choose to:

  • have the order reshipped (additional shipping costs apply), or
  • receive a refund excluding the original shipping cost

If the issue is caused by incorrect address details, we are unable to take responsibility for the loss.

4. Delivery Issues & Resolution

If your order is delayed, lost, or arrives in less than perfect condition, please contact us and we’ll always do our best to help 💛

All delivery-related issues are reviewed on a case-by-case basis. We may first need to investigate the situation with the shipping carrier before offering a resolution.

Depending on the outcome, we may offer:

  • a replacement
  • a refund
  • or another suitable solution

Please note:

  • We may request additional information to support your claim (such as confirmation of address details or photos, if applicable)
  • Claims must be reported within a reasonable timeframe after the expected delivery date

If the issue is related failure to receive the parcel, additional shipping fees may apply for reshipment.

5. Shipping Protection (Recommended)

For extra peace of mind, we offer optional shipping protection in partnership with Seel 🤍

While we pack every order with care, postal services may occasionally delay, damage, or lose parcels. Shipping protection ensures that your order is covered during transit.

With shipping protection:

  • your order is covered against loss, damage, or delivery issues
  • claims are handled through a quick and simple process
  • approved claims are resolved with a replacement or reimbursement

Orders without shipping protection will be handled through standard investigation with the carrier, which may take additional time.